Email support
support@onedayfamous.com- Support hours
- Mon–Fri, 9:00 AM–5:00 PM Pacific Time
- Average response
- Within 1 business day
Support center
Support — One Day Famous
One Day Famous is a social video app where one eligible entry is selected for a one-day spotlight in each community.
Quick answers
Frequently asked questions
Start here for help with entries, accounts, communities, and safety tools.
How does the daily spotlight work?
Eligible video entries are placed into a daily random draw for the communities selected by each entrant. A selected video is featured for one day. Entering is free and there is no cash prize.
How do I enter the daily draw?
Sign in, open Enter, upload a short video, choose the communities where you are eligible, and submit the entry. The app shows the current status of your entry after submission.
Why can’t I join or enter a community?
Some communities require a matching location, invitation code, or verified university email. Check your profile details and email verification first. If the community still appears unavailable, email support with its name.
What should I do if my video will not upload?
Confirm that your connection is stable, the app has photo or camera access, and the video is short enough for the entry screen. Then restart the app and try once more. If it still fails, tell us your device model, app version, and the message shown.
How do I reset my password?
Choose Forgot password? on the sign-in screen and enter the email connected to your account. Check your spam folder if the reset message does not arrive. Support can help if you no longer have access to that email.
How do I report content or block another user?
Use the safety options shown with the relevant video or comment. Reports are reviewed within 24 hours. Blocking removes that user's content from your feed immediately and also alerts our safety team. You can email support with the username and a description of an urgent concern.
How do I delete my account and data?
Follow the steps on our account deletion page. Send the request from the email associated with your account so we can verify ownership before processing it.
What information should I include in a support request?
Include your account email or username, device model, app version, what you expected to happen, and what happened instead. Screenshots are helpful, but never send your password or a verification code.
Policies and requests